Too many bad stories to cover…
Delta lost me as a $15K per year Medallion flyer over a few doallars. Most important of all… they simply didn’t care. I got a patronizing apology from someone named Melanie in customer service… kind of like saying “I’m sorry” and then giving you the [Read more...]

I am currently stuck in Atlanta after they had a technical problem with their plane and the delay cost me to miss my connecting flight.
When we landed I was told to try standby on a later flight which I did. I arrived at the gate for the next flight [Read more...]

I am a former employee of delta airlines. I watched delta shift all of Comair Inc flying to nyc uprooting hundreds of families and sending them to the most exspensive city in the country. Once all of these Comair employees had moved delta decided to bring another company [Read more...]

Ok so I bought my tiket to go to Brazil leaving from Washington DCA to JFK, JFK GRU (Sao Paulo) in February/09. 1st. Flight leaving from DCA at 0500pm – 12/18/09. Arrived at the airport at 03:00pm (2 hours before as recommended). Waited in a long line for 1 hr [Read more...]

I do not remember ever taking that much time to bother with customer service issue. But this one is truly special. I was humiliated.
Copying here my letter to Delta service:
———————————————————-
To whom it may concern:
I tend to choose Delta for most of my flying. I am happy that while usually offering [Read more...]

I recently flew Delta for a vacation to Costa Rica, and will never fly them again. About two weeks before our trip, I received an email from delta with a new itinerary for an entire day earlier than I had previously booked, paid for, and planned on. Unfortunately [Read more...]

I’m near the back of the line to get on the flight. Just before they scan my ticket, a family going first class uses the “elite” short cut so they can get scanned first. There are like 3 people behind me and they have to cut the line? I would [Read more...]

First, and most important, Do NOT pay for a “choice” seat – even if you have a bad seat, your seat will be no better the one you pay for. I am 6′3 and was stuck in a small seat next to a large man.
Then Delta did the wonderful job [Read more...]

I called them 20 times and the computer kept hanging up and when I finally did get through I told the costumer service rep about my issue and she didn’t even apologize she just said that they were aware of the problem. I gave her the information for the [Read more...]

I go to school in New Orleans, and planned to return home to Atlanta for Thanksgiving break. About a week before I was planning on leaving, my schedule cleared up and I suddenly had an extra 5 days of free time. Deciding I wanted to spend that extra time at [Read more...]