DELTA AIRLINES SUCKS!!!!

17 Apr 2008 at 11:24 pm

38 Comments Unsatisfied Customer

38 Responses to “DELTA AIRLINES SUCKS!!!!”

1. Rich Bitch | Travel | Delta Airlines Sucks | Rich Bitch Itch on 15 Aug 2008 at 8:38 pm #

   [...] DELTA AIRLINES SUCKS!!!! | Don’t Fly Delta [...]

2. Another Unsatisfied Customer on 19 Jul 2009 at 9:49 pm #

   07/19/2009 – Delta flight 1834 took off leaving 15 customers behind knowingly that they are late because of an airport error. One lady was so close to the gate that they shut the door on her while the plan is still connected to the walkway. My wife and my toddler is now stuck at Atlanta and possibility overnight. It is sad that employees at Delta is so unfriendly to a mother and child traveling. The airport error was noted 40 minutes before take off of the connecting flight but Delta decided to take off early on that very flight. I wish there is someone I can speak to but as any of us frequent travelers who understand that this is the facts of life. Maybe a tweet or two by some popular accounts might do the trick?

3. jj on 28 Jul 2009 at 2:03 pm #

   Delta customer service is non-existent

   if you need to fly somewhre , you will eventually make it , though you will be so frustrated and angry , because they cannot solve what you need

   they pass the buck , blame someone else , “the system” , “out of our control”

   exaggerate

   lie

   plain don’t know

   can’t solve anything

   refuse to really fix a problem

   ……………..and wonder why you’re upset

4. Delta on 29 Jul 2009 at 4:24 pm #

   Delta service representatives don’t solve your problems

5. Unlisted on 16 Oct 2009 at 4:15 pm #

   Delta does suck. I bought a business class ticket to Europe from North America. And the seat would not recline. Now imagine paying that kind of $$$$ and having a seat that is worse than economy. After I returned I emailed customer service…and have not received any serious help. I did have someone call me just to let me know they have done all they can (25,000 mileage credit and $200 voucher that I have never received).

   NEVER FLY DELTA if you can help it! And customer service is non existent.

6. Cedric on 04 Nov 2009 at 1:35 pm #

   Delta SUX!!! I used to work for the bastards,they cheated me out of 2 weeks vacation,when I was entitled to it,but they took advantage of it,because I was really sick(I have Cancer)and they did not give a shit.I HATE THEM! I’d rather walk than fly Delta,I tell all my friends,family,etc NOT TO FLY Delta,they are a backwards southern company with no heart.I hope their venture with NW fails big time!!!!BITE ME FUCKERS!!!

7. Sandy on 04 Nov 2009 at 1:42 pm #

   If you really want to be mistreated,and waste your money,try booking on Delta,to end up in a can of sardines(Comair,ASA),and have ALL employees treat you like crap,of course,I dont blame them because I know that Delta treats their employees like shit,so why would they give a damm??I hate DELTA AIRLINES!

8. Solange on 11 Nov 2009 at 12:57 pm #

   In all fairness to employees,having been one,I can tell you that the training is at least non-existent,we were forbidden to transfer calls to a “supervisor’(who btw are just another agent),and we had so many rules and regulations,that we were all frustated and pissed all the time,even when you wanted to help you had no way of doing so.Delta makes sure that you get so sick of them,that you will give up,thats basically their policy.I took 2 years of their abuse,and I can honestly say I ‘d rather work in a sweatshop in India than go back to work for those arsoholes.

9. Ripped on 01 Dec 2009 at 1:33 am #

   This is the worst airline in the world. I will either fly with someone else or not go at all. Our flight was 1 hour late into Atlanta because of T-storms there. No big deal because flights leaving were all backed up anyway. Wrong. It was a busy travel day and there were plenty of standbys waiting for seats. About 10 of us ran to the gate from our flight and got to the departing gate about 10 minutes ahead of the published departure time. The door was shut. They knew that our flight had landed and they sold our seats anyway. We were bumped to a half full flight the next morning so they could maximize profits. The maddening thing was that the plane backed away from the gate about 10 feet and sat there for at least an hour while some poor ticket agent booked us for the morning flight. It was still there when we left the airport. Of course no cowardly supervisor showed up to help us. It was the last flight of the day and we had to get hotel rooms. That cost me $150 and a day’s travel. My goal is to convince enough people to fly another airline so that it costs Delta 1000x that amount. I also want to convince Delta employees to quit. I wonder who would ever work for such a poor excuse for a company. The interesting thing is that the rank and file employee that you meet has always been very helpful. I don’t know how they manage it. I wouldn’t work there.

10. Ripped again on 01 Dec 2009 at 2:10 am #

    Story number two: I’m near the back of the line to get on the flight. Just before they scan my ticket, a family going first class uses the “elite” short cut so they can get scanned first. There are like 3 people behind me and they have to cut the line? I would have felt like a dickhead if I were them but apparently if you have endless money to throw away you amble through life blissfully unaware of your phallic visage. So the dickhead family and I are standing at the end of this this long line to get on the plane when the attendant comes out and says that all of the overhead bins are full and we have to check our luggage. The problem is that Delta now charges an exorbitant fee to throw your luggage around the runway so everyone brings it on. Plus they have a terrible track record for losing luggage so you’d be stupid to check anything. About a dozen of us are forced to check our bags. We get on the fight and the first class bins are wide open. I guess Delta doesn’t like to mix the stink from steerage with the elites so those overheads will go empty like the lifeboats on the Titanic. I sit in my tiny little seat curled up and broiling like a fiddlehead fern on Iron Chefs. No pillow, they ran out, forgot how many people the plane seats I guess. Maybe the full flight caught them by surprise. My reading light has an electrical short in it so it flashes on and off at random, although now that I think about maybe some poor employee was flashing SOS signals, like, “SOS, get me a better job like garbageman or telemarketer.”

    We reach our destination but of course my bag does not. This is Saturday night. Sunday passes, Monday fades away. You have to go online to get a status. There are no numbers to call that are answered by humans, they want you to email them. Really? Finally at 12:15am the phone rings and wakes me out of sound sleep. It is Delta. Your bag is here, can we deliver it tonight? Really? You dick around for nearly 3 days and now you want to deliver the bag at midnight? This is not only the worst airline in the world, but probably the worst company in the world. Can’t wait until they go bankrupt again. What bank would loan them money to keep them afloat? What kind of dumbass bankruptcy judge would help them out? I hear that they treat their employees pretty poorly, who would take that? Crabby passengers venting from one end and crappy bosses screwing you on the other side. Delta employees, quit and get your dignity back, it can’t pay enough.

11. Robin on 27 Jan 2010 at 11:49 pm #

    I just want to add Delta used to be superior now that they are with Northwest they are crap. Here is the skinny.

    My husband had a flight out Sunday 3:10. We arrived at 2 and found out it was delayed an hour and a half. He stayed I left. 2 hours later he calls to tell me flight has been delayed again and he will miss his connection. They rebook his ticket to the next connection…..which is really late and I could have booked that flight originally for $75 less but he needed to get to his destination earlier. So 4.5 hours after I had dropped him off he calls and says my flight has been delayed again. When I ask if he can make his connection he says I don’t know…that answer became no 30 minutes later. So lucky me I get to go back to the airport to pick him up it is only an hour away. They said he would fly out tomorrow. No compensation for his time just lies about weather conditions. If they don’t want to service our area then quit booking flights. So the next day the flight was full oh by the way Sunday the first flight had only 12 people booked the 2nd flight had the 12 from the first flight and 31. Still not a full flight 43 must not be enough to fly. But 69 on Monday that flight was good to go….FULL (one empty seat). So it looks like if the flight isn’t full then they make up stories about bad weather.

    The return trip is even worse. He is in Atlanta now….STUCK. Because supposedly there is bad weather in my area. It is 58 degrees and clear. I even checked the weather for pilots http://www.pilotweatherbriefing.com/icing.htm Between Atlanta and Tulsa it is good to go now. Delta lies again. Go figure. I have a Delta skymiles card. I will use up the miles and drop the card because I don’t like liars. They claim he will be on a flight back tomorrow. There is really bad weather expected tomorrow Thursday. So maybe I will see him Sunday. I HATE DELTA and they are LIARS. Join me and protest I don’t do business with liars.

12. Steve on 29 Jan 2010 at 2:16 pm #

    Two weeks ago, I was flying out of LGA to Cincinnati. It’s a smaller plane, so they shuttle you out to the plane on a bus. Me and two passengers couldn’t fit on the first shuttle bus, so we waited for the next one. It came 5 minutes later and drove us to the plane. We waited for a signal from a crew member to board. It never came. That’s when we spoke up and said that our Cinicinnati flight is supposed to leave soon. The driver said “… oh, Cincinnati? I thought you were Raleigh-Durham”. Then he points to another plane that was being pushed back and says “…that’s the Cincinnati flight.” He called it in but the pilot wouldn’t stop for us. We sat there as our flight departed without us.

    I know people have real horror stories about Delta, but this was just so frustrating. A shuttle bus driver who didn’t know what plane to go to … and a flight crew that was not in contact with the gate people. They booked me on the next flight (4 hrs later) gave me a $100 voucher … as if to see “Delta Sucks … please fly with us again.”

13. severino on 03 Feb 2010 at 1:56 pm #

    Delta just plainly SUXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX,a bunch of hillbillies with straw hats,shotguns,and banjos would make a better airline.WAIT!!That’s what they are,lolol…I hate DELTA. Delta Airlines is like living in the movie “deliverance”.Draw your own conclusions,and if you have the guts to fly them..good luck bud!!

14. dumbdelta on 09 Feb 2010 at 6:24 pm #

    I promise that I will never fly with Delta again. I went from Vegas to Memphis and was suppose to go from Memphis to Jacksonville. Memphis to Jax was cancelled…with no explanation as to why (bad weather???). I asked a Delta employee what was going on and her reply was to yell at me and direct me away. Finally get word from a supervisor that we were not going to get a flight until the next morning. They had no other flights to Jacksonville that night so we had to wait more than 12 hours for the next mornings flights. So we searched for a hotel but there was nothing available because so many people’s flights were cancelled (Delta is horrible). We were then forced to leave the main airport (where all the food is located) because…well who knows?! We were given an air matress so we could attempt to sleep with hundreds of strangers and the loud intercom going off every 3 minutes.

    No sleep and no food and 12 hours later we could not enter the main airport because Delta had yet to give us new boarding passes. Finally, several hours later we get on a flight that was suppose to head to Atlanta, then to Jacksonville. Please note that at this point we have not been given any vouchers or rebates of any sort…just bad customer service!!

    Ok, so, we are on the plane and loaded up…there is trouble…we are not moving. Intercom: “we have a delay, we are going to have do some maintenance for a few minutes because the engine is frozen” Well just great! another delay!! Ok, after this is taken care of we get up and off…but wait!!! Suddenly we feel a jerk and we start to drop. The capatin comes ont he intercom and announces that the plane is on fire and we are making an emergency landing. Thankfully…I mean seriously thankfully we lived and landed safely (I do have to admit the pilot did a great job of staying calm). We get off and are told that they will do a 2 hour maintenance and we would be on our way. So I am like let me get this straight, you are going to put me ont he same plane that just caught fire?! Yes, of course they were going to. 2 hours later…flights cancelled!

    Ok, at this point there is no indication of when our new flight time would be so I went to ask the Delta desk what was going on (same woman from last night was there and was rude as ever). So, to avoid dealing with her I asked for a supervisor so I could get straight to the point and find out what was going on. This woman looked at me and yelled: “you need to shut up or I will call the police!!!” (DELTA HAS THE WORST CUSTOMER SERVICE EVER!!). I said of course, go ahead…I understand that this woman has had to deal with a lot of people asking similar questions, but to yell and threaten me after only asking to speak to a supervisor…Delta just wants to go out of businesI think because they want everyone to boycot them.

    Now, I speak to a supervior with furiosity in my voice and eyes. he told me the best they could do was give me a flight to Atlanta @ 6pm that night, then to Gainesville and then a cab ride to Jacksonville along with 2 food voucers and 100 dollars off my next flight which will never get used because I will never fly with them agian. Also, think about this: $100 off next flight…???WTF?!! That is useless!!! Oh and 2 food voucers to cover 2 whole extra days in the airport…WTF?! Needless to say, DELTA SUCKS!!!!!!! They are honestly the worst airline I have ever experienced and I have flown a lot!

15. MILLIE on 15 Feb 2010 at 1:05 am #

    DELTA AIRLINES SUCKS!

16. Tom on 05 Mar 2010 at 2:17 pm #

    Stranded in Atlanta during recent snowstorm… Delta desks went unmanned and the reservation line went unanswered. A Delta employee finally told us it was not being answered.

    Spent 26 hours in Atlanta… with the most unhelpful employees I have ever encountered. Not one or two, it is system-wide.

    Delta does suck… and they seem to be taking “sucks” to a new level. They are the worst airline in the United States. That set the bar for horrible customer service.

17. alex on 13 Mar 2010 at 12:48 am #

    All I can say is that they really stink,always late.lousy personnel,filthy planes,I had better experiences on Aeroflot.

18. danJ on 13 Mar 2010 at 4:52 pm #

    I laugh now as I logged on to see if others have had as many probs with Delta as I have. Today I decided DELTA is short for Dumbass Earthlings Left behind To run Airlines.
    My Daughter was flying back to school. She had a reservation, but that evidently mean she had a seat. “Can you check on the connecting flight and see if she has a seat there?” “No.” Whaaaaat? It is your freakin airline! You can’t check it? “No.” OMG
    I, like so many others here will now boycott the Dumbasses.

19. Alex on 23 Mar 2010 at 2:30 pm #

    This is really sad how bad all of this is. My husband and I were traveling with our family back from a cruise and when we arrived at our final destination they had lost our luggage. We waited at the terminal for over two hours waiting for it to appear and when it didn’t we asked the Delta desk to locate it. Not only could they not locate it but they told us to come back at 11:30 that evening to pick it up because it was probably on a flight coming in at that time. When we arrived, not only were our bags not there, but there was no one at the Delta help desk to get us our bags. The next day we called back and again they told me they had no recollection of where our bags were. At this point I lost it, and the lady I talked to who was a complete bitch told me that she didn’t understand why I was so upset and I needed to fix my attitude! Well today our luggage arrived with an inch of water in each bag because they were left out on the terminal in the rain. They are not only not paying for the damages, but they do not care. Do not fly Delta. They suck!

20. Tim on 05 Apr 2010 at 10:48 am #

    My family was experiencing heath issues all over the U.S. I have been taking care of my 86 year old father for several weeks. He finally was feeling better and on the way (driving to N.C.) I got a call that my sister went into congestive heart failure. I wanted to change my flight that I had for the following day to reroute to my sister’s city. When I called to change the flight, I got a recording saying that there are a large number of calls to try back later. (What the hell is that?) That should have been the first sign; no actually the first sign should have been the ticket price!! When I finally got someone, the crappy representative said that he could change the flight for me, but I was going to have to pay double the cost of the flight. I don’t mind paying a service charge but damn, twice as much? Then I decided to just cancel the flight and I would do something else. The dumb ass then told me that I could use the ‘credit’ from the cancelled flight but it was going to cost me $200 in rebooking fees. The freaking ticket was only $130. That is robbery!! I hate big government, but can’t these charges become regulated? The banks are getting their asses regulated; I think that airlines should be too. Maybe they won’t have to have to keep filing for bankruptcy!!!

21. John Deng on 30 Apr 2010 at 2:16 am #

    I taken Delta Airlines from LAX to ORD, and UUGGHH! It was a SICKENING 6 hour flight, and I tried to sleep, but I couldn’t and ended up sick. The most comfortable place for me is by the window, but it was taken, and I had to sleep by the middle. I almost threw up. X(

22. Jr Schultz on 02 May 2010 at 6:42 pm #

    Well, I feel much better now that I am not the only one who literally HATES Delta!
    I am a Platinum (for what it’s worth flying more than 500,000 miles a year with this crappy airline) and have decided to completely stop flying with them.
    Unfortunately, I have tried to fly on USAir but, guess what? They are ALL a piece of crap! I don’t know if it is the employees who, most of the time are part-timers, or the whole philosophy of the industry (mistreat your frequent fliers!) but I felt pretty much unwelcomed on United as I did with Delta, USAir, and American. Honestly, I only feel good (not much though) on Continental.
    Now, since I have decided to fly most exclusively with Continental, guess what? Continental is merging with United!!! Well, I believe it is the end of the airline industry in the USA.
    Since I fly 99% internationally, I will have to fly on Lufthansa or KLM to Europe and TAM, Lan Chile and AeroMexico to Latin America where a decent meal and some respect is still part of customer service.

23. dave soderquist on 19 May 2010 at 9:28 am #

    a phone number that delta does not want you to have—as it could leave to actually solving a problem is 513-287-6700 thats customer service mgmt….whic is a oxymoron

24. Terry Barket on 30 May 2010 at 3:51 pm #

    On Friday, May 28, 2010, Delta canceled our 4:00 p.m. flight at 10:00 a.m. on Friday morning. We were told, when we finally spoke to an agent, that it was due to mechanical problems. Hmmm. We purchased our tickets using mileage; however, they charge $95.00 per ticket, plus checked baggage fees, etc., etc., etc. We were rerouted thru BMI, which necessitated hiring someone to drive us from DC to Baltimore. Our 6:45 flight allegedly left the airport at 10:05, headed to ATL, to arrive at midnight. Since we had no flight from ATL to LIT, my husband called a special number he somehow pulled out of a hat. The person on the other end was very helpful and apologetic. He booked us on a flight from BWI to Detroit then on to LIT, arriving at 4:45 on Saturday, May 29, 2010. We are, in fact, now home, albeit 21 hours late.

    For the most part, the Delta agents were most unhelpful and obviously took no pride in their work. They were very authoritative, bossy, and just plain mean.

    When we arrived in LIT, our checked baggage was in the Delta office. My bag was totally destroyed. It looked like a tractor-trailer had run over it. It was part of a three-piece set. The Delta employee offered me a replacement bag, but I had to unpack my bag and then pack the new bag, something I was unwilling to do at the time. He could have just given me the replacement bag and then picked up the damaged bag at a later time. I was so shocked by his insensitivity, I burst into tears.

    My husband is now back at the airport, turning my bag in and obtaining the new bag.

    WE WILL NEVER FLY DELTA AGAIN EVEN IF IT MEANS TAKING A MORE CIRCUITOUS ROUTE.

    We also need to preserve our rights as passengers and demand respect and common courtesy.

25. Terry Barket on 30 May 2010 at 3:53 pm #

    P.S. My husband is an attorney and will be filing a claim for transportation costs to BWI, lodging, etc. We shall see what happens. We want a check, not a travel voucher.

26. William Guy on 16 Jun 2010 at 4:05 pm #

    I hosted a dinner program Chicago last night, stayed at a hotel and had reserved a Delta flight leaving around 7am this morning so that I could be on time for work at 9:30am back in Southfield Michigan.
    My flight was canceled due to weather.
    The back up flight wouldn’t get me into Detroit Metro until about 10:10am.
    But it suffered mechanical problems. When they posted that it was severely delayed and would not even take off from Chicago until 12:10pm I panicked. I tried to get on one of the other Delta flights to Detroit. But the other flight was even MORE delayed than mine,….also for “mechanical problems.” I did

    When Northwest was in charge, it seems to me that they had planes dedicated to the Detroit to Chicago route. And I never remember such infernal delays. Did they perhaps have backup planes for those routine business runs that are so important?

    I will not be using Delta again if I need to be meeting any important time deadlines on the day of the flight.

    Maybe for vacations where there are NO connecting flights they do a better job.

27. AMy B on 26 Jun 2010 at 11:25 am #

    I just fired off a letter to Delta’s CEO. While, I am not holding my breath expecting a response, here is what happened to me this past week….

    First, they lost my luggage. When I inquired at the ticket counter, I was told my suitcase has “missed its flight” HUH? At least the counter lady was nice. They did send my luggage on a later flight, but it arrived at my hotel too late for me to have appropriate dinner atire.

    Secondly, I received an unclear 4 AM automated phone call that informed me my June 25th flight from Madison to Minneapolis, that was to leave at 6:45 AM, had been rescheduled to 11:36 AM. Which meant my connecting flight to Sacramento that was to leave at 9:15 AM was rescheduled to 5:15 PM. This put me arriving in Sacramento at 7:10PM, instead of 11:11 AM, as initially scheduled.
    June 25th is my husband’s birthday, and we had made plans to celebrate upon my arrival. Additionally, since I was to start my on call rotation at 5PM that night. I had to inconvenience a co-worker to cover for me.
    When I called Delta’s800 line, to inquire about the delay, I was informed the flight was delayed to due Federal Crew Rest regulations. Apparently, a prior flight arrived late, which interfered with the Crew Rest time frame.
    Upon my arrival to the Madison airport, I explained what had occurred with my flight, and politely asked the counter attendant if I could speak with a manager to voice a complaint. I was told, “You have to log it on the Delta website”. No apology or concern was voiced.
    Upon my arrival to Minneapolis, I approached the counter agent and again explained my situation and asked if there was a manager available to speak with. This agent could not be bothered to make eye contact with me, as he was too engrossed in his computer screen. And without looking up, told me to “log it on the Delta website”. I continued to observe him afterwards, and never saw him look up or smile at any customers who approached his counter.
    Additionally, my departure gate was moved 2 hours after I arrived in Minneapolis, without any overhead notice. And, my flight from Minneapolis to Sacramento arrived 20 minutes late. The reason this flight was delayed, was because a customer in First Class found a problem with one of their seats. And, their maintenance crew had to make repairs before we could leave.
    I would also like to mention that in my travels I observed other counter agents behaving quite rudely to customers who had similarly frustrating experiences. One in particular informed a lady that he had been “working for 8 hours without a break” and there was nothing else he could do; after which, he slammed something down on the counter and marched off.

    While Delta did upgrade my return flight to 1st class, I would have preferred to coach and been home on time.
    Delta Truly does SUCK!!!

28. MAR/J on 03 Jul 2010 at 8:22 pm #

    Do yourself a favor and NEVER fly this airline. You can drive or walk to your destination much quicker, cheaper and without the aggravation. My company booked my flight. It was late leaving for my business trip. I would have missed my next flight out of Atlanta (the filthiest airport that I’ve ever been in) had it not been that that flight was also late! While in Atlanta, I noticed constant gate changes, announcements that flights were delayed, cancelled, etc. To get to another terminal, you have to walk 5 miles. Our flight was supposed to leave at 12:58 PM and after many delays due to a toilet problem that no one seemed to have to expertise to repair, our flight was cancelled at 5:00 PM. I sat patiently for those 4 long hours eventhough others were quite upset. One gentleman missed his connecting flight to Europe. He desperately asked for help and NO ONE would help him. After waiting in line and making it to the front, they told him to go to the back of the line. Then they called security and tried to intimidate him. Well, they stood down when they realized that another gentleman was recording them on his cell phone. They told us that it was our responsibility to find another flight out. I scanned my ticket and got an 8:35PM ticket. I took it to the counter and asked the customer service agent if I had a guaranteed seat on that evenings flight and he said yes and told me that I would have to come back at 7:30 to check in. Then he left never to be seen again. Finally at 7:45 a witch showed up at the gate. I gave her my ticket and she told me that my ticket was for 8:35PM for the NEXT DAY! She put me on standby, but the witch at the counter was very rude, fooling around and joking with the pilots. They could not care less about the older people and people with children. They offered one guy a free t-shirt which he promptly threw back at them. Funny how all of our stories sound the same. I can’t wait until they go out of business.

29. Matt on 09 Jul 2010 at 11:04 pm #

    Just got off a Delta flight from Detroit to Kansas City (July 9th). The flight was delayed by an hour, understandable on a Friday evening. We boarded the plane and the pilot explained that maintenance had been called to look at an issue. 30 minutes later the pilot said that maintenance had fixed the issue but that just as they fixed it that Delta management had canceled the flight due to weather in Kansas City. Everyone pulled up the weather report on their phones or called family to ask what was up with the weather. No one could understand. Anyway, everyone got off the plane and stood in line. I called my wife to schedule me on the next Delta flight which was scheduled to leave at 7:55 pm, just 40 minutes from the time the prior flight was canceled. No weather issues for that flight? Of course everyone tried to squeeze on that flight which delayed that flight due to chaos and baggage transfers, etc.. Lesson learned, Delta does not act honorable when dealing with customers. Of course there was a mechanical problem and the lied saying it was a weather issue to avoid putting people up for the night etc.

30. Kelvin Scenica on 14 Jul 2010 at 7:34 am #

    My Flight was cancelled from Newark to Atlanta on July 14, 2010 14 hours before the flight. Delta claimed it was for a weather related issue. The plane originates from Atlanta which the FAA website showed no delays and also no delays for Newark. None of the other airlines reported delays or cancellations, just this one flight. I am starting to see a pattern of weather related cancellations, on this website. I was rescheduled on a 6pm flight, 10 hours later, so I called the airline, after waiting 45 minutes on hold and the rude telemarketer I informed her that I could only make it to the airport for a flight they had seats available 36 hours later as the person I was traveling with didn’t want to travel on his birthday. She put me on hold for the balance of an hour and informed me we could only take a flight from that day or the next morning. I told her I needed to cancel his reservation, she said please hold, and she NEVER came back to the phone. I am wondering how long you should hold until you decide they aren’t coming back to you. Well I found out I should have kept my mouth shut and lost the money on the other ticket. I eventually hung up and went to the Delta website. I entered my flight confirmation number, and I found out she cancelled BOTH of my ticket, ROUNDTRIP. So I had to rebook another flight on US Airways which was leaving the same time as the Delta flight that was cancelled due to weather. I called up the Delta the next day and told them what they did to me and they said, “I will book you on the flight you want. This was after I informed them I booked with another airline. So I was transferred to the refund department and they refunded my money, but they hold the money for 7-10 days. Lets see what happens.

31. az on 27 Jul 2010 at 8:49 pm #

    My wife and kids (2 kids under 6 y/o) had a scheduled flight to Washington last week. When they arrived at the airport, they waited for their scheduled time. They were soon notified that the flight was canceled because there weren’t enough passengers. The next flight was 4 hours later. That flight was in turn late by over 30 minutes. They boarded the plane and flew the first leg of the trip to Salt Lake City. They were then told that the connecting flight was delayed by 3 hours. They waited the allotted time and arrived in Washington in the early morning. On their return trip today, the plane they were on was over booked so they were bumped. They had to wait 3 hours for the next flight. They reached Salt Lake City and were told that the flight to home was delayed at least 2 hours. As of writing this, they are still waiting and will not get in until at least 10 pm. My family will not be flying Delta again.

32. scubie on 28 Jul 2010 at 7:39 pm #

    Just tried to book a flight for vacation Nice price 500ish hit the confirm button and there was a “TAX” of 300 ish added to the price not a fee but a TAX I just cant wait for this trip to be over …….Bastards

33. Martin on 08 Aug 2010 at 6:02 pm #

    Just had an ‘interesting’ experience with this airline. Booked to fly from Copenhagen (Denmark) back to the US on KLM but (of course) it was a Delta flight. Couldn’t check in until three hours before the flight; by that time there was what looked like several hundred people to be processed by the three or four agents. Stood in line an hour and a half. Finally made it to the gate, herded into an undersized small waiting room….then the fun started.

    We should have been tipped off by our on-line check in seat assignment being changed due to an ‘equipment change’. Sure was. The usual Airbus or other long haul airliner had been replaced by a 757. This is a fairly nasty plane at the best of times — cramped, noisy and with inadequate restroom and virtually non-existent galley facilities. Barely tolerable for a three or four hour flight but utterly unacceptable for an 8 or 9 hour transatlantic flight. Since there is no galley facilities to speak of the food had to be repackaged resulting in an hour delay (great for the passengers — most of them — who had connections).

    I’m not even sure that that plane is certified for this route — its at the extreme of its range, there’s absolutely nothing left over if there’s any kind of emergency. Passenger comfort, convenience and even safety take a back seat to the bottom line.

    The rest of the journey would be called “typical Delta”……never again.

34. Cindy on 10 Aug 2010 at 11:29 pm #

    I’m on a DELTA flight RIGHT NOW. The inflight internet is the only thing that is good about this airline. This airline has the WORST customer service I have ever experienced and I will NEVER NEVER NEVER fly with them again!!!
    Do NOT fly Delta.

35. alvaro on 19 Aug 2010 at 1:42 pm #

    Who hires the fligh attendants at Delta??I just flew from Atlanta to Bogota,and back,and they all seemed to be bored out of their minds,lazy,and stoned!Next time I am connecting in Miami with Avianca.Not to mention the ATL airport has to be the nastiest place in this country.For a hub,Delta makes a 3rd world country look great.I hate them.

36. Big Bill on 22 Aug 2010 at 11:56 am #

    We just returned from a family cruise. Unfortunately for us, my sister booked us on Delta Airlines as it was the least expensive, BIG MISTAKE! I fly often and have never experienced such a poorly run airline. It started with the baggage counter, all 3 airports we flew through did not have enough employees to handle all the paying customers resulting in lines that took nearly an hour to get through. The flight attendants were no better. Poor customer service must be Deltas mantra as most Delta employees we encountered acted as if they were working with livestock and not real people. Fortunately for us, all of our flights were on time and our luggage never lost but the lack of respect for paying customers desperately needs to be addressed. We will not fly Delta again as being the biggest certainly does not mean it is the best. My advice, make Delta Airlines your LAST choice and if you do fly them, be prepared to be frustrated and annoyed.

37. Avery on 23 Aug 2010 at 2:45 am #

    I travel for a living and don’t have many travel issues but I don’t typically fly DELTA either. I’ve had two horrible experiences with this airline in the last month and feel compelled to share. The week before last I was leaving Chicago at 6AM only to find the flight was delayed by 3 hours…ok it happens. We finally board the plane after 3 hours and proceed to sit on the tarmack for an hour when they suppossedly have mechanics fixing engine issues. It is hot on the plane, little air flow, etc. We then received an announcement stating that the pilots would be abandoning the plane as they had “timed out” for the day; meaning they were about to exceed their daily allowance of work for the day. A half hour later, we are all forced to get off the plane since we have no pilots. We get off and wait for over an hour for another pilot to fly in to take us to our destination. I thought perhaps this was a fluke experience and gave DELTA another chance…BIG mistake. The next expeience was worse:

    I left Memphis today with the hopes of connecting to another flight in Salt Lake to get home…didn’t happen. Flight from Memphis to Salt Lake was scary to say the least; horrible weather conditions, lots of turbulance, passengers getting sick; one even needed an oxygen tank; crazy! We tried to land in Salt Lake a few times but were unable due to weather so we made an emergency landing in Provo to fuel up. Well we turned around and flew back to Salt Lake and landed just fine. This whole process took a few hours and I missed my connecting flight…surprise…surprise. They put me on standby with a very high probability of getting on another flight. After waiting two hours the flight was delayed because the pilot hadn’t arrived yet…ok. The plane is there, the pilot finally arrives and we think we are on our way until an announcement comes over the loudspeaker stating that our flight attendants had “timed out” for the day and there was nobody else to take over their duties. Are you serious? This is Salt Lake airport for crying out loud, you can’t find somebody else to help? I don’t want to minimize the role of flight attendants but c’mon! So rather than find someone, they chose to cancel the flight and pay for all passenger hotel rooms and dinner. That is a real head scrathcer! So I took my two $6 vouchers (that can only be used at the airport and all restaurants were closing) and hotel voucher for the Quality Inn and left the airport. I proceeded to the Quality Inn airport which is reminded me of the Bates motel. No elevators, doors looked out to parking lot, sliding glass room doors. This was pretty sleasy. After spending half an hour looking for my room I finally found it only to discover the door wouldn’t open! Ok I’m done, definitely a sign. I left that horrible place and paid for a cab and a decent hotel. I’m suppossed to leave in the morning; not holding my breath. My new acronym for DELTA is Doesn’t Ever Leave The Airport!

    DELTA you need to re-evaluate your employee “time out” policies. Shame on you for blatantly deceiving your customers and putting your front line employees in uncomfortable situations. Absolutely unexcusable! You will be my very last choice when making travel arrangements.

38. Nicole on 23 Aug 2010 at 7:33 pm #

    My friend told me not to fly Delta but my parents had already booked the flight. The first flight I was waiting inline to check my bag (not check in) I did that online, and it took over a half an hour, there was only one attendant. Then once I get to the counter she tells me she can’t check my bag because its too late. She says you have to check your bag a half hour prior. My flight was at 6:00, the time was 5:31!, I told her I had been waiting in line for a while and I was on time. She proceeds to call her “supervisor”, and sarcastically says, I have two teenagers here and a bunch of army men behind me all wanting to check bags, uuuhh, do you want me to check them”. Blah Blah phone chatter, snotty look. ” Today is your lucky day” she says in the bitchiest fucking tone I wanted to slap her, but was afraid if I said anything snotty she would change her mind about checking my bag so I kept my mouth shut. Anyways, then I get to the security lane which also only has one line and I barely get to my flight with 4 min to spare, while encountering about 4 other rude airline employees. Then I get to my destination and my luggage of course doesn’t, and the service man delivers it at 11:30pm at night and won’t come to the door.

    Return flight: we get to the airport and my flight is in an hour and the attendant tells me the flight is cancelled, thanks for letting me know sooner DELTA. Then I have to take another flight the next morning and they lost my luggage again, I am sitting here waiting to hear from them and I’ve called about a hundred times wondering what the hell has happened to my shit. Well we have no idea where your package is and you should try calling back later. FUCK YOU DELTA

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