It is not that I never had any delay or issue when flying Northwest but, rather it was the efficient and friendly manner in which every issue was resolved over the years I flew with NW that made the difference.

I could tell the details of my flying horror story with Delta but, I’ll save that for my letters of complaint. Further to Delta, two very large companies which are connected to me and my family who fly all the time for business are now not flying with you any longer due to this last horrendous experience. I know that Delta does not care about its customers at all but, perhaps losing literally millions in frequent fliers from two large companies will have an impact. The horror stories about flying with you are rampant across the net now and the rudeness and disregard with which customers are being treated has become legendary. I even had one former NW employee who DID try to help in one of these situations being yelled at by two other employees of Delta right in front of the customers. I commented that I had been a loyal NW customer for years and had only flown Delta three times, all three times the experience was “memorable” to say the very least. He commented under his breath while continuing to try and help us all “What happened to you all is horrible, this change over is awful.” He did not think I heard, I know. I agree with him wholeheartedly.

Northwest, I will miss you. Reasonable rates, combined with a caring and professional staff kept me coming back, WorldPerks was the best program going as far as we are concerned.

I will be getting rid of the many miles our family accumulated flying to China, all over the North America. and to Europe as nothing could ever make me use them if I have to fly with Delta. The way I and my fellow passengers were treated on this last trip was beneath contempt. I have written formal letters to the head of our two companies advising that we no longer use Delta at all and will be contacting companies with which I am informally associated as well with the entire story of the attitude they can expect should they continue to use Delta along with all the documentation I have saved including video taken during the “exchanges” with the customers of my last three flights.

Jason, thank you and your fellow Northwest employees for many years of service. Things have changed, not for the better at all. I really feel for those of you that have been swallowed up by Delta. Trust me, I have spoken to MANY former customers of NW who have had similar experiences to mine. The customers KNOW who is at fault for the shoddy service, the rudeness, the utter lack of ANY concern for customers at all, it’s not the former NW employees. Delta NEVER had a great rep for customer service and now it’s worse for good reason.

I’d rather drive six hours to another airport than have to take Delta again. What happened on this last incident has cost Delta the travel of three separate LARGE companies. Keep it up and maybe you can lose enough travelers to either wake up or go under. Either way I could care less. What I do care about is the loss of a those red tails and the service that went along with them. Kudos to you Jason.

And Mike your attitude is a perfect example of a Delta employee. Calling customers “Greyhound bus travelers” and saying you won’t miss their business is pretty much the attitude I’ve run into with every last one of Delta’s employees.

I’m not sure if you consider frequent fliers to China “Greyhound bus travelers” nor do I care. I do know this particular traveler and every single person and business I am affiliated with will no longer be a “burden” to you and your airline.

NorthWest is a very strong brand in Asia. Delta will have a hard time given their southern cowboys attitude toward the rest of the world.

Atled in Chinese sounded liked: Hanging/Falling, It/Collapse. In one word: Falling.

The problem is system wide based on my 6 hours C/S experiences with their phone-agents around the world from MSP, to South Africa, to India, to England, to Utah, to Chiselm, MN.

Long story short: after 6 hours, instead of paying Atled $1100USD to make a simple change to flight, Atled owes me $68USD. I will post all my facts online when I have time. The agent’s/supervisor’s name is Felicia based in MSP. Of course the 6 hours “water boarding” is more complicated than that.

The conclusion I made is this:

If there is anything worse than: Chinese Fire Drill, that is Atled. The difference is the Chinese are still trying… Atled gives me a sinking feeling and no one cares. Why should I pay to get “Water Boarded”.

Anyone who travels regularly knows that when the plane door is closed, it is CLOSED and does not open again unless there’s an emergency.

For the last 5 years, I have travelled 2-3 weeks per month, usually on Delta/Northwest. I have never experienced any of the issues described here with either Delta or the former Northwest except for the occasional late bag (which is always delivered to me in a timely manner).

The OC employees of Delta are mostly former Northwest employees, so his argument that “Delta has ruined Northwest” is moot.