Comments on: Skymiles rip off http://www.dontflydelta.com/2009/05/skymiles-rip-off/ Tue, 31 Aug 2010 22:22:08 -0400 hourly 1 http://wordpress.org/?v=3.0.1 By: Jim http://www.dontflydelta.com/2009/05/skymiles-rip-off/comment-page-1/#comment-159 Jim Fri, 15 Jan 2010 17:32:12 +0000 http://www.dontflydelta.com/?p=52#comment-159 I TRULY hate articles that start off with poor spelling. I TRULY hate articles that start off with poor spelling.

]]> By: Charles Reese http://www.dontflydelta.com/2009/05/skymiles-rip-off/comment-page-1/#comment-102 Charles Reese Fri, 10 Jul 2009 19:40:34 +0000 http://www.dontflydelta.com/?p=52#comment-102 After years, I lost my Medallion (Silver) status due to a combination of Delta failure to credit all mileage (amazing how they manage to post some segments while others on the same ticket aren't posted!!!) and the fact that I was medically grounded for 5 months after heart surgery. A registered letter and supporting documents was sent to Jeff Robertson, VP-Delta Loyalty Programs, and signed for by Delta on April 14. Months later and no response. When I contacted Delta Skymiles by telephone, some female representative informed me that she could care less about my medical issue and exceptions were never made. I then contacted Skymiles through Delta's website and eventually got a reply from Gordon Simms (Delta Online Customer Support Desk) that they were unable to locate the registered letter (no real surprise considering that this is the standard Delta response when asking why missing mileage has not been credited: They can't find the original ticket or boarding passes that you've mailed them!) He asked that I supply a duplicate of the original letter. This was done (along with the receipt from the registered letter and other documents). The result? I've never heard another thing from Delta. Therefore I have been able to repay Delta's kindness with my own. I issued a memo to all employees that effective immediately any travel expenses submitted for flights on Delta/Northwest would no longer be reimbursed. My employees, family and myself have been able to help Delta's bottom line: What was it? $25 million loss last quarter? It's very sad to see what was once the most respected US domestic carrier (1960s-1970s) deteriorate into a rude, shabby and unprofessional corporate giant. Perhaps a return to crop dusting would bring back customer service values? After years, I lost my Medallion (Silver) status due to a combination of Delta failure to credit all mileage (amazing how they manage to post some segments while others on the same ticket aren’t posted!!!) and the fact that I was medically grounded for 5 months after heart surgery.

A registered letter and supporting documents was sent to Jeff Robertson, VP-Delta Loyalty Programs, and signed for by Delta on April 14. Months later and no response.

When I contacted Delta Skymiles by telephone, some female representative informed me that she could care less about my medical issue and exceptions were never made.

I then contacted Skymiles through Delta’s website and eventually got a reply from Gordon Simms (Delta Online Customer Support Desk) that they were unable to locate the registered letter (no real surprise considering that this is the standard Delta response when asking why missing mileage has not been credited: They can’t find the original ticket or boarding passes that you’ve mailed them!) He asked that I supply a duplicate of the original letter. This was done (along with the receipt from the registered letter and other documents).

The result? I’ve never heard another thing from Delta.

Therefore I have been able to repay Delta’s kindness with my own. I issued a memo to all employees that effective immediately any travel expenses submitted for flights on Delta/Northwest would no longer be reimbursed. My employees, family and myself have been able to help Delta’s bottom line: What was it? $25 million loss last quarter?

It’s very sad to see what was once the most respected US domestic carrier (1960s-1970s) deteriorate into a rude, shabby and unprofessional corporate giant. Perhaps a return to crop dusting would bring back customer service values?

]]> By: Chris Carter http://www.dontflydelta.com/2009/05/skymiles-rip-off/comment-page-1/#comment-76 Chris Carter Sun, 03 May 2009 23:08:22 +0000 http://www.dontflydelta.com/?p=52#comment-76 Yep, they are real pricks. They recently hit me with a $150 change fee times 2 after telling me they would waive it. I got it resolved to my favor, but it still took too much of MY time to fix their screw up. In this scenerio, it would be funny to book a trip under the same name as on the ticket (without the middle initial), then after the travel has been completed, do a charge back on the credit card stating that the name on the reservation didn't match the credit card! Completely turn the tables on them! Funny how they don't have a problem charging you, just in issuing credits! Yep, they are real pricks. They recently hit me with a $150 change fee times 2 after telling me they would waive it. I got it resolved to my favor, but it still took too much of MY time to fix their screw up.

In this scenerio, it would be funny to book a trip under the same name as on the ticket (without the middle initial), then after the travel has been completed, do a charge back on the credit card stating that the name on the reservation didn’t match the credit card! Completely turn the tables on them! Funny how they don’t have a problem charging you, just in issuing credits!

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