You’re right; I should have read my contract, and I should have assumed that “choice” was meaningless, and that they just wanted to get extra money off of me. There was no way of knowing this, so I simply assumed that Delta wouldn’t call something “choice” if it isn’t somewhat superior.

And I should have assumed when I paid my 25 dollars for my bag that they would probably lose it. I’m glad you are so responsible to pack more clothes. I didn’t, because I naively trusted that they would deliver my bag from point A to point B.

But I had a terrible experience and I complained about it here. I hope that people read this and see the issues I had, all on the same flight, and their flippant attitude toward me in their form emails. Clearly a lot of people don’t like Delta, have had bad experiences, and have written about them. I have never had a similar experience on another airline, yet almost all of my Delta flights are terrible.

But you clearly work for Delta, and what a sad life that must be – I assume that your job duty involves going on web-sites like this and defending the company. Well, your company sucks, and I hated my experience with them. And I voiced it here in all the details.

You’re right; it’s my fault for not expecting my Delta experience to be a bad one. Now I know!

While choice seat can also mean an exit row seat, it does not necessarily mean you will get an exit row seat. Frequent travelers with an airline tend to get first choice on those.

Your expectation of what “choice seat” means. and what it REALLY means were at different. That’s not the airline’s fault. It’s yours.

As for your bag, they delivered it. There’s no guarantee of it arriving the same time you do. If you read the Conditions of Contract document that covers your ticket purchase, you will see that. Again, this is another expectation you formulated that is at odds with the facts. This is not Delta’s fault. It’s yours. Consider it a lesson learned.

ALL airlines have baggage delays. Lots of bags get delayed, every day. The fact that you didn’t prepare for it is your fault. I ALWAYS pack one days’ change of clothes in my carry-on baggage.