Delta Unaccompanied Minor Fee Nightmare
17 Nov 2009 at 11:47 pm
I called them 20 times and the computer kept hanging up and when I finally did get through I told the costumer service rep about my issue and she didn’t even apologize she just said that they were aware of the problem. I gave her the information for the unaccompanied minor and then went to pay. She told me it was not accepted over the phone and then she tried to tell me that it would cost $200. $100 to prepay the fee and $100 for the fee. When I told her that I wanted to talk to her supervisor she hung up the phone.
20 phone calls later I got a second representative on the line. This lady tried to put me on hold and I told her I wanted her name and employee number if I was hung up on. I got it her first name but was told they were not allowed to give out their employee numbers right now. I asked her if I was to file a complaint how would they know who I was talking to if I only had a first name. She told me they do not accept the payment over the phone. We have done this for the past two years so I asked when the policy changed and she didn’t know. I told her to get me a supervisor.
Then the supervisor told me that they no longer accept the fee over the phone. She said that about 6 months ago they changed the policy of not taking it over the phone and people having to pay the unaccompanied minor fee at the airport when the kids were dropped off. She stated that it was because they were to incompetent (my words not hers) to make a system so it would show up. She stated that they had issues with people being double billed because it wouldn’t show up in the system. The supervisor informed me that I could try to pay it in person at a local airport but that they might not accept it. It is Tuesday evening and my kids fly Saturday. That means a nice drive into the $%&*ing city and paying for parking.
If they do not accept it then I have to find a way to get it to my ex-wife who loves to find things to argue with me about.
Thanks Delta
Mike on 13 Jan 2010 at 7:40 pm #
Yes, Delta sucks at the unaccompanied minor department. After paying almost $400 for a ticket you are hit with $200 unaccompanied minor fees round-trip and now you are getting hit with luggage fees on top of that. Thier phone system doesn’t work and at least they aren’t taking early payment any more, when they required it they couldn’t figure that it was already paid and almost kept my daughter from making her flight when her mom told the agent that I had already paid for it. The only decent thing is at least they can transfer planes, many of the other airlines collect $100 each way for a non-stop flight that you put you child on and pick up from the plane at the other end. Grrrr!!!!
Jennifer on 14 Jan 2010 at 1:20 am #
Okay, first let me start out by stating that I work for a law enforcement agency, not an airline. Nobody I personally know works for an airline or an airport. That being said:
I know that their fees are outragous and you get treated like garbage by their employees.
I use AirTran when I can because their unaccompanied minor fee is about $50. I don’t have to worry about if my son will be ignored when we use that airline. If he has a layover, they take him to the “unaccompanied minor area” in the airport. An area set up for the kids to play. He is the first on and the first off of the airplane. They are very careful checking the identification prior to releasing the children. The stewards pay extra attention to the children.
My son said that the Delta employees hardly looked at him.