They Lied to Me
16 Nov 2009 at 04:24 pm
So I had txs booked on another airline, but that flight got cxled so we had to rebook. The only nonstop flight we could find was this Delta flight. We’ve never flown with them, so we had no points or FF miles. I called and asked about upgrades, and the first guy I spoke with told me it would be over $5000. Well I don’t have that money, so I thanked him and hung up. I called the next day and spoke to a very nice lady, I asked her about buying miles. She said, if I applied for the American Express Delta Card, I would get 25,000 miles and that would be good for 1 person’s upgrade and we could pay for the other person and it would cost $1900.00. So that’s what I did. I got the card, but did not get the points.
I wrote the CEO and told them about this situation, but they were like OH WELL. We can’t do anything for you. We will not upgrade you or anything.
They even had the audacity to state in there email: “I am sorry to disappoint you, as I understand this is not the answer you were
expecting.
These people suck, and now I’m stuck with another credit card I didn’t want. If I didn’t have to fly in 2 weeks I’d find another fligh
Get real! on 08 Dec 2009 at 5:50 pm #
So you are blaming Delta for what failure? The airline that you booked on canceled, not Delta! The credit card company…American Express, didn’t credit you the 25,000 miles so you could upgrade, and that is somehow Delta’s fault…American Express is a completely different company….DUH! What reality do you live in?
Get Real Responder on 21 Dec 2009 at 5:49 pm #
Normally I wouldn’t feed the trolls, but the responder to the post must be a moron who needs educating. If it’s a DELTA American Express, that means DELTA owns and gets paid for part of that credit. Hence why they sponsor that particular card…therefore it does coorelate that DELTA could have and should have handeled the situation better. The reality they live in is within the United States of America…it’s ok my friend…go crawl back under your rock now.
admin on 02 Jan 2010 at 3:56 pm #
Yes, unfortunately this site is prone to trolls. We do our best to weed them out because they often are abusive and offer no real legitimate counterpoints to posts.
Jim on 15 Jan 2010 at 5:24 pm #
Responding to “Get Real Responder”.
You said “If it’s a DELTA American Express, that means DELTA owns and gets paid for part of that credit.”
Delta owns and gets paid for what exactly? If the points are not transfered by American Express, Delta doesn’t get paid squat for them.
“Get Real” is correct. It’s up to American Express to credit the points to Delta. Just like if you get a Hilton Honors card and have your points credited to your airline. It’s not Delta’s fault if it doesn’t get done.
“Get Real” is simply telling the person who posted that they should have contacted American Express to get the points situation fixed, not Delta. American Express offers the card, offers the points, and accepts the application. Delta has no way of knowing what you are owed by American Express and cannot be blamed for not “taking your word for it” that you were owed these points.