I recently flew Delta for a vacation to Costa Rica, and will never fly them again. About two weeks before our trip, I received an email from delta with a new itinerary for an entire day earlier than I had previously booked, paid for, and planned on. Unfortunately it was for the first connecting flight from denver to atlanta, and my second flight from atlanta to costa rica was still departing as originally scheduled. Thus, I was forced to spend an entire day/night in Atlanta.

Trying to keep my cool, I called Delta to make sure they were planning on putting me in a hotel given I was not originally scheduled or planning spending an extra night in atlanta (let’s not even go into the fact that I had to use an extra vacation day from my employer to make this ’schedule change’ for a day earlier). The delta representative told me they were not going to provide me a hotel, or compensate me in any way…but they did give me the option to cancel my flight altogether….perfect, considering my trip was two weeks out at this point and any comparable fare on another airline was 10 times as much.

So I arranged for my own hotel and spent money out of my pocket…when I got to Atlanta I told the customer service agent about what had happened and they were going to provide me a hotel…however I already paid for a hotel which was now past the point of cancelling. So the customer service agent told me to submit my reciept to delta.com for reimbursement on my hotel costs. I have now exchanged 4 emails with delta.com with a most unhelpful pompous jerk of delta rep who is not willing to do anything whatsoever…even after I was promised reimbursement.

I will never fly delta again, and hopefully more people will do the same and they will have to pay for their ridiculous customer ’service’.