I can’t believe this. First they delayed my flight from Chicago to Atlanta, missing my connection for Buenos Aires. Finally got to Atlanta, managed to work with a CSR who had no interest in helping me (and insufficient training, as she struggled to find the codes for the [Read more...]

Delta has to be, hands down, the worst airline I have ever flown on. I just returned from a trip from Oakland to Las Vegas, via Salt Lake. The first leg of our trip, from Oakland to Salt Lake, was on by far the oldest, most outdated plane I have [Read more...]

I’d like start off by saying that I hate to fly; It’s not the potential risk of the plane crashing that disturbs me. It’s getting screwed by airlines. And, let’s face it, there’s not much that us poor passengers can do about it. There’s the possibility of losing your luggage, [Read more...]

My 10 PM connecting flight in Atlanta was cancelled. We were told to speak to the gate agent. We waited in line for 15 minutes and informed the attendant that our flight was cancelled. His response, “And?” We are directed anywhere else but there. Tried the [Read more...]

I had a amex card for 21 years transfering my points to delta for many of those years. I started doing volunteer work in SE Asia a few years ago and it was 60,000 – 70,000 for a r/t to Thailand but i chose to just pay and save my [Read more...]

Yahoo Travel shows Delta to be the most complained about airline.
“Delta dropped the ball this past year. One DOT official attributes the airline’s most-complained-about status to its merger with Northwest. Regardless, Delta has some work to do: it was the worst offender in nearly all categories, especially flight problems, reservations, [Read more...]

was flying home on may 24 2010 I only had a carry on back back and a large soft golf bag with cover packed my clothes and stuff in the golf bag. Paid the extra 25 dollars for the bag and went to check in. They weighed it and it [Read more...]

So my story is that they switched planes in Phoenix before my flight to Salt Lake and on to Spokane.. For some reason they had to remove fuel from the plane and we were therefore delayed. We were told our connections were all ok and to speak to the gate [Read more...]

My daughter flew out of BWI to Atlanta on the first let of a trip to Sao Paolo Brazil on Delta. Two days later, she’s still stranded in the US, now hoping to get a flight out of Dallas on American. Delta just screwed this up from [Read more...]

My 81 year old mother flew to Kansas City today to visit my sister. She left Hartford at 9:30 a.m. and was supposed to be in KC by 2:00 p.m. She just arrived (9:30 p.m.). She was supposed to connect in Detroit with a flight directly to KC. They changed [Read more...]